Subgrantee Code: SBY
State Course Code: 52040617190100         State Provider ID:   1920
Course Title: CUSTOMER SERVICE SPECIALIST WITH EMPLOYABILITY SKILLS
Program: 52.04 ADMINISTRATIVE AND SECRETARIAL SERVICES
Occupation Code: 239.362-014
SBY Local Course Code: P10886
Program Description: THE COURSE INCLUDES HOW TO EFFECTIVELY USE THE TELEPHONE AND IN-PERSON COMMUNICATION SKILLS WITH CUSTOMER AND EMPLOYERS. STUDENT LEARNS HOW TO UNDERSTAND AND HANDLE DIFFICULT CUSTOMERS, DEVELOPING EFFECTIVE CUSTOMER SERVICE STRATEGIES, METHODS AND ATTITUDE. STUDENT LEARNS HOW TO COMMUNICATE AND FUNCTION IN A CULTURALLY DIVERSE WORKPLACE. THE STUDENT WILL UNDERSTAND AND DEMONSTRATE HOW TO USE XP WINDOWS (MICROSOFT WORD AND EXCEL. OUTLOOK AND E-MAIL) AND UNDERSTAND THE FUNDAMENTALS OF SELLING. THE STUDENT WILL LEARN HOW TO MANAGE TIME EFFECTIVELY. THE STUDENT WILL PREPARE A WORKPLACE PORTFOLIO (RESUME, COVER LETTER AND OTHER CORRESPONDENCE). THE STUDENT WILL LEARN HOW TO PREPARE FOR A JOB INTERVIEW. THE STUDENT WILL LEARN HOW TO BE A TEAM PLAYER, UTILIZE A POSITIVE ATTITUDE AND BALANCING HOME AND WORK. THE STUDENT WILL EARN A CERTIFICATE OF ACCOMPLISHMENT UPON COMPLETION OF THE PROGRAM.
Cost:
Tuition $1,860.00
Fees $0.00
Expenses   $360.00
  ________
TOTAL $2,220.00
The cost shown may reflect items not included in similar courses available on I-TRAIN.
Status: APPROVED FOR JOB TRAINING PARTICIPANTS.
Hours:  185 Weeks:  10
Target Occupation: CUSTOMER SERVICE REPRESENTATIVE/SPECIALIST
Target Industry: ANY
Target Group: WIA, WTW AND OTHER PROGRAM ELIGIBLE INDIVIDUALS
Sic Code:  
Prerequisites: MATH LEVEL: 8-12TH GRADE READING LEVEL, LANGUAGE, WRITING SKILLS: 9-12TH GRADE GED REASONING LEVEL OR HS DIPLOMA DESIRED.
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